Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@tsdomestics.com. Items sent back to us without first requesting a return will not be accepted.
The customer is responsible for paying for the return of your item(s) unless the goods are faulty.
You can always contact us for any return question at support@tsdomestics.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us immediately at support@tsdomestics.com.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Faulty goods
If your product is faulty or defective and this is not caused by your use or storage, we will repair or replace the damaged product and cover the postage or courier costs associated with this.
If you believe you have received a faulty item, please email support@tsdomestics.com
Most products have a free 12 month warranty. Please see warranty.